{{indexingdisabled}} The Broker Effect: Why Borrowers Choose Brokers - Our recommendations: Broker check list for customer centricity and success - FlowPaper FlipBook

Contents

  1. Cover page
  2. Contents
  3. Introduction
  4. A message from our Chief Customer Officer
  5. A message from ANZ
  6. Key insights: Revealing why borrowers choose brokers beyond rates
  7. Insight 1: Mortgage brokers improve financial literacy
  8. Insight 2: Brokers help borrowers realise their home ownership dreams
  9. Insight 3: Borrowers lean on their broker to be their trusted advisor
  10. Insight 4: Human interaction provides reassurance
  11. Insight 5: Humanity and technology coexist
  12. Our recommendations: Broker check list for customer centricity and success
  13. Methodology
  14. Contributing brokers
  15. Get in touch
 
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